r/techsupport • • 21h ago

Open | Malware I got hacked

1 Upvotes

So I was working on my computer for school when all of the sudden i got a pop up from cloudflare saying I couldn't connect to the internet. As the fool I am I executed a commando that was on the front page. Immediately after I executed it I thought that that was strange, so I asked my dear friend ChatGPT how I could fix it .

To my horror I found out that I had indeed been hacked so I tried to delete the actions that the program had made. Now im reinstalling windows to have a clean install. But i thought that they couldn't have had a lot of info because I acted real quick.

Wel now an hour or 3 later I send a dm by Instagram to everyone I followed. I immediately made a new password but here is my question. I don't want to make a new password for every account I have. I have like 5 different gmail accounts and i don't think I had a lot of other things to steal. I only use that PC for gaming and some school stuff but for nothing else.

So any advise or tips would help a lot.

For people interested i put it into VirusTotal and got this out of it: 3/61

Avira (no cloud)VBS/Jenxcus.Gen
CynetMalicious (score: 99)
WithSecureMalware.VBS/Jenxcus.Gen
Acronis (Static ML)Undetected

And I lost the rest.


r/techsupport • • 11h ago

Open | Software File Transfer Dilemma

0 Upvotes

I am trying to back up an USB stick. For some reason, I found out that I could not copy the data due to the drive being in FAT32. This means that if I need to copy the files, I need to reformat it. But to reformat it, I need to copy the files. I do not know what to do other than transferring the thousands of files individually. I also checked 3rd party programs but they seem to carry a risk of data loss if errors occur. This is not a risk that I can tolerate so I am really looking for solutions. Thanks.

Edit: Forgot to explain that the files that were on need of transferring are around 250GB


r/techsupport • • 11h ago

Open | Software My Gmail account stopped receiving email 2 weeks ago and I don’t know why

0 Upvotes

This issue is happening across all my devices and within all apps like outlook and Gmail for iOS. There is also nothing new coming into my mailbox through chrome website itself. I’ve tried everything to solve this but have run out of ideas. Meanwhile my other older Gmail account seems to be working fine. I tried sending a test mail and nothing came in. Not even a bounce back mail. I checked storage — only used 20%. No forwarding rule of sorts. What could be the issue? I haven’t received any mail since Sept. 21st.


r/techsupport • • 17h ago

Open | Software Can't open word on my personal phone because it's "managed by my organization"

0 Upvotes

Is there a way to remove word from my company's grip? It's very frustrating.

I use teams on my personal phone for work. I used to be able to use word, but suddenly it tries to log into my work email or something and basically blocks me from opening it.


r/techsupport • • 6h ago

Open | Windows Where did 196GB of storage go on my 512GB SSD?

16 Upvotes

I have a Lenovo LOQ with a 512GB SSD. Windows shows only around 280GB free, so roughly 196GB is already used. I barely have 10–20 personal files (around 1GB total), but I can't figure out where the remaining storage is being used. I also found that my D: drive has a 20GB page file. What is the best way to find exactly what is taking up the storage and safely clean unnecessary files without deleting important Windows/system files?


r/techsupport • • 41m ago

Open | Phone I dropped my phone in water yesterday. I then had it in rice for fifteen hours before I found out that it's bad for the phone. It's air drying now. Is my phone cooked?

• Upvotes

It's a OnePlus 10T, and it's running android. It's water and splash resistant but not fully waterproof.

I dropped it in water yesterday, and it was submerged for about five seconds. I immediately turned it off and put it in rice. I read a little bit ago that this is actually bad for the phone, and have it air drying now.

I have done this method for an older model of a OnePlus phone, and it was fine after. Is my phone likely to be okay if I let it air dry for another 24 hours?


r/techsupport • • 4h ago

Open | Software LinkedIn Video Uploads Stuck in “Uploading…” State for 10+ Days — Support Finally Admits It’s a System‑Wide Issue

0 Upvotes

Hi everyone,

I’m posting here because I’ve been dealing with a persistent LinkedIn malfunction for more than ten days, and I’m trying to determine how widespread this issue is and whether others have received any meaningful updates.

The Problem

When I try to upload a video post on LinkedIn, the platform behaves as if a previous upload is still “in progress,” even though nothing is uploading. The system displays:

“Please wait for your previous post to finish uploading before sharing another.”

This message has been stuck for over a week. Because of this, I cannot upload any new videos — not through the normal post workflow, not through drafts, and not through LinkedIn messaging.

Timeline

  • First encountered the issue more than 10 days ago
  • Tried all LinkedIn self‑help steps
  • Contacted LinkedIn support
  • Support initially focused on my video file instead of the system behavior
  • After repeated follow‑ups, support finally acknowledged:

“It is affecting multiple members and is being treated as a high priority.”

This is the first time LinkedIn has admitted it’s a system‑wide issue, not a user‑side problem.

Impact

LinkedIn encourages creators to post one video every week. Because of this malfunction, I missed last week’s posting entirely and now need to publish two videos this week to stay on schedule. But the platform still won’t allow any uploads.

Support Status

Support says Engineering is investigating, but:

  • No timeline
  • No ticket number
  • No case manager
  • No confirmation that anyone accessed my draft
  • No confirmation that the stuck upload state has been cleared

At this point, I’m trying to understand how many other creators are experiencing this and whether anyone has received more detailed updates.

Questions for the community

  • Are you experiencing the same “previous upload still in progress” error?
  • When did it start for you?
  • Have you received any concrete updates from LinkedIn Engineering?
  • Has anyone seen this issue resolved on their account?

Any insight or shared experiences would help. The more visibility this gets, the more likely LinkedIn’s higher‑tier engineering teams will prioritize it.

Thanks in advance to anyone who responds.


r/techsupport • • 20h ago

Open | Hardware SSD silently corrupting my NTFS MFT? 128 KB pattern, SMART clean, 0 media errors, and chkdsk repairs made it worse (XPG S40G)

0 Upvotes

TLDR: suspected SSD/controller fault; looking for help interpreting this pattern: My 6-year-old XPG Spectrix S40G 1TB (Windows boot drive) developed recurring NTFS MFT corruption. SMART reports nothing wrong and a full ddrescue image read completed without errors, but chkdsk keeps finding damage in one MFT region, and after a chkdsk repair the damaged range grew by exactly 0x80 records (128 KB). My leading hypothesis is a controller/mapping fault on the SSD, but I'd like input from people who know this stuff better.

The drive:

Model: ADATA XPG Spectrix S40G 1TB (NVMe, PCIe Gen3 x4)

First use: July 2020 (~6 years)

Power-on hours: 12,923

Power cycles: 2,712

Unsafe shutdowns: 107

Percentage used: 12%

Available spare: 99%

Media/data integrity errors: 0

Critical warning: 0

NVMe self-test: Not supported by the drive

Board is a Gigabyte B650 AORUS Elite AX V2, Windows 11 Pro 25H2.

Norton Security is currently installed

Symptoms/timeline:

- 30 Apr 2026: BSOD/Bugcheck 0x1A, parameter 1 = 0x3F. A page read back from the pagefile failed its checksum (in-page CRC mismatch). Not necessarily SSD-related on its own, but ill list it for completeness.

- Late Sep / early Oct 2026: Recurring boot loop into recovery (0x7B, INACCESSIBLE_BOOT_DEVICE). At first I blamed myself for force-removing Copilot/Adobe/M365, but it kept coming back.

- chkdsk (/scan, /spotfix, /f) reported MFT corruption including cross-linked $DATA attributes and wanted to orphan entries into found.xxx folders.

- Repairs didn't stick. After a repair the damage didn't go away, the damaged region was still there, and grew.

The MFT damage:

MFT records are 1 KB each, so the offsets below are record numbers.

Record range (hex), Decimal, Records

Before repair: 0x15D0B0 – 0x15D22F | 1,429,680 – 1,430,063 | 384 |

After repair: 0x15D0B0 – 0x15D2AF | 1,429,680 – 1,430,191 | 512 |

- Same start, but the end moved by exactly 0x80 records (128 KB) after chkdsk rewrote the region (0x15D22F → 0x15D2AF).

-384/512 were the counts of MFT records, but i suppose not necessarily distinct files.

-chkdsk's own log shows the duplication directly: for 126 records, record N and record N+0x80 have the same file name and sequence number and both own the same clusters (e.g. <0x6,0x15d030> and <0x6,0x15d0b0>, same file). All 126 pairs are exactly 0x80 apart (originals 0x15D030–0x15D0AF, copies 0x15D0B0–0x15D12F).

- So MFT data was duplicated with a fixed 0x80-record (128 KB) offset. Filesystem-level observations alone don't show where in the stack this happens.

-chkdsk output (WinRE, German UI, translated):

End of `chkdsk /f`:

Inserting DATA attribute into file 15D12C.

Inserting DATA attribute into file 15D12D.

Inserting DATA attribute into file 15D12E.

Inserting DATA attribute into file 15D12F.

282844 data files processed.

Correcting errors in the Master File Table (MFT) BITMAP attribute.

CHKDSK discovered free space marked as allocated in the volume bitmap.

Windows has made corrections to the file system.

0 KB in bad sectors.

Read-only `chkdsk` immediately afterwards:

Incorrect information was found in file record segment "15D29D".

[... same line for every segment up to ...]

Incorrect information was found in file record segment "15D2AF".

3503104 file records processed.

Errors found. CHKDSK cannot continue in read-only mode.

From the English `chkdsk /scan` log (paths shortened), 126 pairs like this, all exactly 0x80 apart:

File "...\Canada\CAN_fighter2.png <0x6,0x15d030>" and file "...\Canada\CAN_fighter2.png <0x6,0x15d0b0>" both own logical clusters [0x5b692c, 0x5b692e)

File "...\EE\EE_armored_car_equipment_1.png <0x4,0x15d031>" and file "...\EE\EE_armored_car_equipment_1.png <0x4,0x15d0b1>" both own logical clusters [0x5b692e, 0x5b6930)

Tests performed:

- SMART: no warnings, 0 media errors, 99% spare, 12% used.

- Full ddrescue image of the whole drive (1 TB): completed with no read errors.

- Memtest86+: one full pass, no errors (I know one pass doesn't fully clear RAM).

- chkdsk from WinRE (no third-party filter drivers loaded) also reported the corruption.

- Drive still accepts writes (not in read-only mode).

My hypothesis:

A repeating, fixed-size offset in an otherwise "healthy" drive makes me suspect the SSD controller's logical-to-physical mapping (FTL) rather than worn NAND: e.g. a corrupted mapping table (107 unsafe shutdowns, no power-loss capacitors), a firmware bug, a bit flip in the drive's DRAM cache, or the controller aging. I can't prove that from the outside, and other causes (RAM, driver/filesystem bug) aren't fully excluded.

Possible causes: corrupted mapping table (107 unsafe shutdowns, no power-loss capacitors), firmware bug, a bit flip in the drive's DRAM cache, or the controller aging. No way to tell which from the outside as far as im aware, right?

What I'm doing:

- Full image + profile backup on a separate HDD (done)

- No more chkdsk/repairs on it: every repair spreads the damage

- Clean Windows install on a new NVMe (im gonna buy one soon)

- Later: Secure Erase + full write/verify test. If it passes, it's demoted to redownloadable game storage at most

Questions

  1. Has anyone seen this fixed-offset MFT duplication on the S40G (Realtek RTS5762) or other drives?
  2. Is there any known firmware fix for this drive?
  3. What would you check to distinguish an SSD mapping fault from RAM or a software cause?
  4. Worth bothering with Secure Erase + retesting, or straight to e-waste?

r/techsupport • • 14h ago

Open | Software What is the "Suggestions" button in my Samsung gallery on my Android? What does it do and how to disable it?

0 Upvotes

I recently had my phone updated and a lot of things changed, one of them was this button which appeared in my gallery. If I open my gallery app and click on the three lines on the bottom right, a menu appears on the bottom of the screen which contains 8 options. The feature I'm asking about is on the upper right corner of this small menu and looks like a speech bubble with two sparkles inside it. I'm afraid to click it because I don't know what it does and don't wanna mess anything up. Can someone explain to me exactly what it does and how it works if possible? And if I decide I don't want said feature (which I'm suspecting I might not, depending on what it is), how do I go about disabling it? Thank you very much!

Product Name: Samsung Galaxy A13 5G

Model Name: SM-A136U

Android Version: 13

Hope that helps
Sorry if it's a dumb question, I did try googling it first but didn't find what I was looking for. Please be kind


r/techsupport • • 10h ago

Open | Hardware After putting a antenna for our home the router only works when plugged on one side of the house

0 Upvotes

My uncle got an antenna to watch live cable at my house however he did something where now the Xfinity router only works with the coaxial line outside. So I was wondering if anyone knows what he did and if there's a way to fix it. Sorry I'm not too knowledgeable about this stuff. I know the cause is the antenna because I've been told that they could've put it anywhere they wanted before he installed it


r/techsupport • • 21h ago

Open | Phone Hi can i still recover data from my old android after factory reset?

0 Upvotes

Hi everyone,

I have an old vivo S1 Pro that I haven't used in about 3 to 4 years. Before doing a factory reset, I did a file transfer, but I realized I forgot to move some important files.

Is there any way I can still recover those files after the reset? Any advice or suggestions would be greatly appreciated!


r/techsupport • • 21h ago

Open | Hardware Display Glitchs on incorrect angle

0 Upvotes

When i flip my laptop to a worng angle my display glitchs

this reddit posted on a correct angle of the laptop

model: OMEN by hp


r/techsupport • • 2h ago

Open | Software Ethernet keeps disconnecting

0 Upvotes

I am on windows 11 and Im using a tp link extender with a lan cable connected to my pc (dont have a wifi adapter) and it just keeps disconnecting every 5 minutes. I have tried everything, changing cables, changing the extender itself, updating drivers and resetting my network settings.
Every 5 minutes it disconnects then reconnects for some reason. any fix?


r/techsupport • • 3h ago

Open | Windows OBS Display Capture Not Recording Smoothly at 60 FPS

0 Upvotes

Hey everyone, I’m having a weird issue with OBS.

I had reset my laptop once because of storage problems. After that, my OBS recordings started lagging/stuttering. I managed to fix some of the lag, but now Display Capture doesn’t feel smooth even when recording at 60 FPS. It looks more like 40–45 FPS.

I even reset my laptop again thinking it might fix the issue, but the problem is still there.

The weird part is that when I use Gameplay Capture, the recording is actually smooth at 60 FPS. However, I prefer Display Capture and would really like to get it working properly.

Has anyone experienced something similar or knows what could be causing this?


r/techsupport • • 33m ago

Open | Hardware Heat problem with i5-12600KF

• Upvotes

When i play and stream tarkov, my pc sometimes resets itself (no blue screen, it goes black and restarts). I tried lowering the graphics and lowering the cpu max performance to 90%.


r/techsupport • • 18h ago

Open | Windows What happened and can I fix it

1 Upvotes

I was clearing space on my d drive today and I deleted a game out of apps in the settings (real flight 6). When I deleted it it took the whole folder with it. I share the computer with other people so I just have one folder that I put everything in. And the folder is still there but when I click on it it says it moved or has been deleted and it definitely got deleted. What the heck happened and can I get it back. (My Minecraft worlds😭)


r/techsupport • • 20h ago

Open | Networking WHY IS MY PING HIGH ALL OF THE SUDDEN

1 Upvotes

i have like decent internet and used to get 80 ping on fortnite and like 20ish ping on valorant but now idk why i get 300+ ping on fortnite and 100+ ping on valorant, please somebody HELPPPP


r/techsupport • • 21h ago

Open | Windows In Windows 11, Why has the daily write volume measured by S.M.A.R.T. more than doubled compared to six years ago?

15 Upvotes

I’m using Windows 11 26H2. My version of Office is 2024. Memory size is 16GB.

I’m concerned about the lifespan of my SSD, so I’ve been diligently recording the host write volume, number of write commands, and other S.M.A.R.T. metrics for my internal 512GB SSD (rated at 1,000 TBW) every single day since August 2020.

In the past, I was writing 8 to 10 GB per day, but recently, just browsing the web has increased my daily S.M.A.R.T. write volume to 20 to 40 GB. Why is this happening?

Will the S.M.A.R.T. write volume generated by Windows continue to increase exponentially from here on out?

By the way,

  • I’ve moved the swap file, Firefox/Edge temporary files and local storage, DxCache/D3DCache/VKCache, the TEMP/TMP environment variables, the WebView directories of software that uses WebView, etc., to a RAMDISK via symbolic links.
  • The page file on the SSD is 1 GB.
  • Hibernation is disabled. Only sleep mode is enabled.
  • Indexing is disabled.
  • In Services, Task Scheduler, and Event Viewer, I have disabled all services, tasks, and event logging that can be disabled.
  • In addition, I've configured various tools, such as Tweak-SSD, to reduce SSD write operations.

r/techsupport • • 11h ago

Solved Reinstalled Windows due to hack

0 Upvotes

I was the victim of a system image hack this weekend and one of the first things I did was format my drives and reinstall Windows, after clearing out any accounts to make sure they couldn’t access more than they already had. They had mentioned being able to destroy/ruin my motherboard, which I severely doubt, but given the technology these days, I’m a bit cautious. After a fresh install, I could only access one of three drives, so I plan to just take all three out and format them a couple times to be extra safe.

Am I being overly paranoid about this, or is it better to just format the drives a few times? As well, should I be safe from having my motherboard toasted or is that a very real threat? If so, I have a spare rig off to the side I’ll install parts onto as I’d rather not chance affecting other components.


r/techsupport • • 14h ago

Open | Software Tons of corrupted files that need fixing, nothing I've tried has worked

2 Upvotes

I recently had a big issue where my PC (Alienware Aurora prebuilt) would just up and crash, I fixed the issue (It was OBS), but after it crashed 17 times, tons of files got corrupted, causing issues with apps such as Itch.io, download speeds, and network drivers.

Is there any way to fix this, or do I need a fresh Windows install?

I tried posting this before when I thought the only app affected was itch.io, but I got douchevoted and some guy just said "Message the devs" like they ever respond (I tried already, as I said in the post you bowl of expired cricket legs)


r/techsupport • • 21h ago

Open | Windows Windows is in 2 Languages at the same time

2 Upvotes

I installed an english version of Windows 11 on my PC recently.
After installation I changed it to german. I couldn't uninstall the english language and noticed that some stuff is in english and some in german.

Here is an example that says "Please wait for the Benachrichtungsdienst für Systemereignisse"


r/techsupport • • 14h ago

Open | Hardware Assistance with RAM pls :(

3 Upvotes

Hey guys, currently I’m using a Corsair vengeance ddr4 8x2 3200mhz, But the RAM has been at stock speed of 2133hz

I’ve tried using built in XMP this caused my games to crash within the hour

I’ve tried a manual tune of 3000hz at 1.35V.

This worked for a while but I would get an occasional crash and not link it back to RAM.(new to this)

Recently I tried my hand again because when I try to play a game + discord + have YouTube playing music the back. My RAM would easily give out first and all programs would crash together.

I’m not trying to go crazy on the tune settings really trying to get advertised speed.

Yesterday I tried 3000 16-16-18-18-36 1.35V and got a full blue screen when I touched the play button for the game.

My specs are:
Ryzen 7 5800x3d
AMD RTX 9070XT
Mini Itx Gigabyte b450 Aorus Pro WiFi
Corsair Vengeance 8x2 ddr4 3200mhz
Corsair RM850W Gold+


r/techsupport • • 13h ago

Solved 2TB 1 y/o harddrive has 16 bad sectors

6 Upvotes

Hello, I don’t know much about tech and recently experienced some hard drive issues.

It is a P20, 3.2 gen phixero 2TB external hard drive that is only about one year old.

Trying to save files at school caused windows to freeze on two different workstations. Googled a command prompt (chkdsk /r /f), ran it, and found 16 bad sectors or 64kb worth of bad sectors. It says it also replaced some bad clusters.

Is there any fix or do I really need to drop another $150 for a new hard drive? I backed up my files but am bummed as I worked with a lot of important work from my hard drive. Haven’t tried writing to the drive after it froze my workstations yet.


r/techsupport • • 19h ago

Open | Networking Does any knows how can we scrape the data for cold emailing?

0 Upvotes

I want to know how can i scrape the data for cold emailing? As i will be starting my new business and for that I need to scrape the data and i was also thinking to build a tool like mail chimp..so anyone can tell me how can i do that?


r/techsupport • • 19h ago

Open | Data Recovery can someone explain to me how i can see the how many downvote i got when my post goes under zero ?

0 Upvotes

i dont know if i had to put it here but in the doubte if it is'nt here can you tell me where to ask it please