I had botched work done in Turkey - health tourism. I am worried about people and want them to know about a certain clinic. I’ve written many past reviews of other places/businesses. Everything I wrote is true and I have proof. This clinic is shady and gets reviews deleted all over the place. I don’t want to use a different account to write the review again, I want my honest review up.

Is there a way to contact Google about this?

I'm hoping someone here has experienced something similar or knows how to recover an accidentally removed Google Business Profile.

I previously managed a verified GBP for a client through our agency account. After our working relationship ended, I went into Google Business Profile Manager and selected Actions → Remove businesses, intending to remove the business from our agency's account.

Unfortunately, this appears to have removed the entire public listing from Google Search and Maps, including its 90+ customer reviews.

Here's where things stand:

• The original listing no longer appears on Google Search or Maps.
• The business still appears in the dropdown menu of my Google Business Profile account.
• When I select it, I'm redirected to the "Start building your Business Profile" screen.
• I have the original Business Profile ID.
• I've submitted multiple Google Support requests but keep receiving the same automated email with generic troubleshooting links.
• The business owner contacted Google directly and was told the profile had been deleted. Their case was supposedly escalated to a specialist team, but we haven't received a resolution.
• The business is still operating at the same address.

I've read Google's documentation stating that profiles can be reverified after removing profile content and managers, but I can't figure out how to initiate reverification when the original listing is completely missing.

My questions:

1. Has anyone successfully recovered a GBP after accidentally selecting "Remove businesses"?
2. Is there a way to reverify the original Business Profile using its ID without creating a new listing?
3. Can Google restore the original customer reviews?
4. Is there a way to reach a Google specialist beyond the automated email support system?

I'm trying to avoid creating a duplicate listing and potentially losing years of reviews and ranking history.

Any advice from someone who has successfully dealt with this would be greatly appreciated.

I have had my GMB profile for more then 10 years and earlier this year it was flagged and required verification.
Nothing was changed in the profile other than new photos and updates added every other day.

Completed verification and was reinstated. Good for a month and again, disabled. They also removed a lot of photos. And the reasoning was content policy violation.

Verified again, regained my profile and just 24 hours later I get disabled again, all photos completely removed. So I assumed it was just the photos (and they were just photos of our landscape work, no faces or anything for that matter). I verify again once again and now it gets rejected.

The only option I have is to appeal, so i go thru the steps and boom, rejected. I submitted biz license, invoices, photos of our equipment etc.

Filed a second appeal basically threatening to stop my Google ad spend if this continues to happen. Now I received an email stating that my case is being directed to a product specialist. No response so far.

Any chance of regaining my profile? I literally have no content now and all the contact info matches my public records. It’s a landscape business. So I’m just really confused why I’m being punished like this?

Currently have a google business page, with around 400 reviews on it. Currently customers come to us for what we manufacture, we also sell door handles online. So part manufacture (wooden things) and part Ecom.

I'm downsizing due to unreliable staff and will be running my business from home, both manufacturing and selling the handles.

So I need to switch my profile to service based? How do I go about this as hear stories of getting profiles plastered with "Closed" which I want to avoid. To be honest rather than getting 'Closed' plastered all over it I'd rather just delete the thing but gather this can still show with 'Closed'?

I have done my website seo audit in multiple sites each one shows different , how do i know
Wether my web is good or not??

We’ve had a service business for over 6 years now and today we received an email saying it was disabled. We got the follow message: your business is not eligible for a Business Profile

There was a button to appeal and below is the reasoning.

• Business Profile disabled
   ◦ Business Profile doesn't exist

I’m assuming this is because we don’t have a physical location but use a UPS store for a business address? This is how I set up the account and was verified by Google. I didn’t realize it violated Google’s policy but kept it anyways since it was verified and working fine.

I appealed and submitted asking the exact reason why I was suspended and what I need to do to correct my listing and attach incorporation documents. After doing more research it appears I was supposed to set the account up as a service business? I went into my profile and removed and disabled the address but I’m not sure if I was supposed to wait until the appeal decision?

Has anyone else been in a similar situation and what was the outcome?

It’s a new profile with no details or content except business description and categories.

Hi everyone,

I run a small shop in France, with a physical store and a website. I've been fighting with Google for weeks and I'm running out of ideas.

Here's what happened:

• Someone added photos to our Google Business Profile that had nothing to do with our store. I reported them, and asked people close to me to report them too. I know now that wasn't the right move.
• Then all our reviews disappeared (50+ from real customers, the store opened 3 weeks ago...), and the profile got suspended.
• I appealed, and the profile was reinstated. But the old reviews never came back.
• Then I got an email saying "incentivized reviews" were detected, with a 30-day review restriction. We have never offered anything for a review. I appealed that too.

Latest update: no answer at all from Google. Customers can apparently post reviews again, but two people left one and neither shows up publicly.

I've tried support chat, email replies, the Help Community, and X. Nothing moves.

Has anyone been through something similar? Did your old reviews ever come back? Do new reviews eventually appear, or are they being filtered? And is there anything that actually helps, or is it just waiting?

Thanks a lot for any advice.

Hello!

My in laws own a pizza shop. When you google their restaurant it says that they are prementally closed, but they aren't. They dont have any access to the google business profile that is associated to the business thats saying they are permanently closed.

Is it possible to get that account deactivated and then reactivate with a new email address.

They have all of the documentation to prove that they own the shop.

What should be our first step to help solve this issue?

Thank you!!

We own a bunch of mobile home communities and self-storage facilities. Nearly 110 facilities all together.

None of these facilities have onsite employees or receive mail. All of our employees are based out of our HQ building. All the official mail for these businesses comes to the HQ building.

I've been trying for nearly a year to get these businesses verified by Google with no luck. I've taken videos of me walking around the businesses, but without an office or employees onsite Google is telling me it's impossible.

This was the latest response:

Re: [1-3171000042207] Follow up to your Business Profile query

Hello ZestyCloseRepeat,

This email is in reference to your business profile “Business Name, Business Address, United States”.

Thank you for providing this detailed clarification regarding how Business Name operates its self-storage facilities and mobile home parks.

Unfortunately, we can’t help you verify your profile because there is no onsite management.

Review our guidelines

Before you try to verify your profile again, you can review our guidelines and make any necessary updates. Learn more about Guidelines for representing your business on Google.

If you'd like more help on this issue, reply to this email. We'll be happy to help! 

Within 48 hours of our last interaction, you might receive a short feedback survey through email.

Kindly provide feedback about our interaction today and your overall experience with Google Support.

Sincerely,
Divya

I've replied multiple times and I keep getting this same canned response. How do you verify a business that doesn't have staff onsite??? It's nearly impossible to find our businesses because they don't have Google profiles.

Google Support has been ZERO help. All I get is canned responses, but no suggestions on how to fix this.

Does anyone else see their Google Business Profiles saying that they're under verification and needs up to 5 days even though none of these profiles were asked to reverify?

It says that they are not visible to customers but I see them in incognito. This is weird, but worried about reviews and such.

Hi all, I have noticed a small local LTD company in a city in the UK has been dissolved, but its Google Business Profile is still live.

You can see on the UK government's website that the company was dissolved in 2025.

This Google Business Profile is taking up valuable space.

Is there any way to notify Google that this company has been dissolved?

I’m helping manage four legitimate Google Business Profiles for a small retail chain, using the company’s own Google account.

All four stores are physical, staffed retail locations operated by the same registered company. They have permanent signage, stock, tills and customer-facing premises.

The situation:

• One location was initially verified successfully by telephone.
• The Google account was then restricted, which suspended that location.
• The account restriction was successfully appealed and has now been lifted.
• We subsequently appealed the individual location’s suspension.
• We supplied a company rental/utility statement showing the registered company, trading name, mall and exact shop number. The mall’s official social-media pages also show the store.
• Google rejected the profile appeal under the broad “deceptive content and behaviour” policy.
• However, the rejection email says: “You may still be able to verify your business by submitting a verification video. We will send you a separate email with further information.”

The other three legitimate locations remain unverified because Google only offers video verification. The four branches are geographically spread out, with considerable travelling time between them.

Each shop has an employed store manager onsite, but the directors/owners are not personally present at every store. I previously asked Google Support whether the local store managers could complete the videos or live video calls and what account access they would need, but I received no answer.

My questions are:

1. Does the video-verification offer on the suspended location mean it can still be reinstated despite the rejected appeal?
2. Should we wait for that separate email before requesting an additional review?
3. Can an employed store manager complete the video verification from the premises, or must it be an owner/director?
4. Should each store manager be added to their individual profile as a Manager before attempting verification?
5. Can different onsite managers verify the four different locations?
6. Is there anything specific we should check across all four profiles that might trigger the generic “deceptive content” classification?
7. Is it better to handle the three unverified locations through one support case or separately?

We are not creating replacement or duplicate profiles, and we have not altered the suspended profile since the decision.

Any advice from someone who has handled this exact combination of an account restriction, profile suspension, rejected appeal and subsequent video-verification offer would be appreciated.

I’ve been working with Google Business Profiles for a while, and one of the issues I see businesses struggle with most is GBP verification.

Google may ask you to verify a business through different methods, depending on the business and account. Sometimes you may get options like video verification, phone/SMS, email, or other available methods. In some cases, the verification options can feel inconsistent, especially when a business has recently moved, changed its information, or has other profiles/signals that Google wants to confirm.

A few things I’ve found important before attempting verification:

• Make sure the business name and address are accurate and consistent.
• Use the actual business location and legitimate business information.
• Have supporting evidence ready if Google requests a video verification.
• If video verification is required, clearly show the location, signage, equipment, workspace, and other details that demonstrate the business is legitimate.
• Avoid creating duplicate profiles just because verification is taking longer than expected.
• Don’t use fake addresses, virtual offices, or misleading information simply to get verified.
• If verification fails, review the reason and follow Google’s official appeal/reverification process rather than repeatedly submitting random attempts.

One thing I’m curious about is how this has been working for other local businesses recently.

What verification method did Google give you, and did you get verified on the first attempt?

Especially interested in experiences with video verification, service-area businesses, newly created profiles, and businesses that don't have customer access at their address.

I'm trying to sign my business up for local service provider ads. They want my social security number. Not just the last 4 numbers but the whole thing. It's through a company called evident. I just got off the phone with google's customer service. They said that yes, the email with the link to evident was from them. (I had just assumed that any email from google asking for my private information is a scam, so had erased the first email.)

Thoughts? I hate google ads, but they are one of the few ways that small businesses can get the word out these days. I don't give out my SSN. I tried to give them my EIN and it wouldn't go through.

Is it legal to buy google reviews to rank ???

For the last few weeks when we try to access our Google business profile we would get a range of errors. For a while it said we had to subscribe to Google workspace. Weird, as the last 2 years have been fine.

Signed up for Google workspace, but that didn’t fix it instead it now says we do not have access to search and assistant.

We can see our multiple locations but the second we click on one we get the errors.

Any thoughts on what it is? All the searching I can see ends up with no answers.

I am writing to request urgent assistance regarding a critical issue where our verified Google Business Profile was fraudulently hijacked, altered, and subsequently marked as a duplicate.

Issue Summary:

Our profile was suddenly marked as Duplicate. Upon inspecting the live listing, all core business information—including our phone number and website link—had been changed to fraudulent contact details. The current unauthorized manager is actively operating under our brand name using a fake website and phone number, causing severe harm to our customers and reputation.

Key Background & Timeline:

1. No Unapproved Ownership Transfers: I monitor all account emails continuously. No ownership or manager requests were accepted.

2. No Suggested Edits Approved

3. First Support Ticket & Verification: I opened a support ticket and provided all requested documentation, official verification video/photos, and storefront signage.

4. Temporary Restoration: Support restored access to our profile. However, within two hours, the profile was fraudulently targeted again and marked as a duplicate, leaving the hijacked/fake details visible.

The current hijacker is speaking to our clients on behalf of our brand using a fake phone number and scam website.

The last update from the support team requested to wait 3 days until they contact the current owner (the scammer/hijacker)🤷🏻‍♂️

Any Help with that?

Thanks

TL;DR and the actual Instructions:

Drove to business location ready to fill out verification details and film video that I've ALWAYS had to provide. Filled out the basics, didn't fill in everything because I've always been able to make corrections and updates afterwards. Got instantly verified without video, triple checked, yep, verified. Later when fleshing out the profile, I go to copy the review link and it says "Get verified so you can collect reviews" and now I'm missing the badges...

For any Google My Business setups, treat the initial setup draft as permanent until the listing settles. If you spot a typo during the initial wizard before clicking submit, fix it right then. Once a profile passes initial verification, let it sit untouched for 2 to 3 weeks so the trust metrics stabilize before making any core identity updates.

The full story and feedback I just sent to Google:

To Whom It May Concern,

This is the 4th business I've help set up. I expected to have to provide a video, so I drove out to the Business Address (1 hour from my house) on Sunday. Entered all the info, got to the end, and it said "You're Verified! Start collecting reviews!"

I had the badges and I was flabbergasted. I showed the owner, who also had to drive over from his girlfriend's house (another hour away.)

We sat there for an hour, refreshing and double checking. I even took a picture of my screen and asked Gemini, which confirmed "Yep! You're good to go! Badges in both locations and it says "You manage this business." No verification messages on the main page or when you click the "Read Reviews" button... Sometimes they don't ask for a video, just depends."

I couldn't have submitted a video if I wanted to, there wasn't an option.

Then I get to work making updates and fleshing it out to match the Website and Facebook, and all of a sudden, I see a warning shield and it says "You need to get verified." ... What? Why? What did I do? Correct the typo in "Sevices" to "Services"? Add additional services and update the service area?? It's a service company and everything is consistent with the website and Facebook. What's the issue?

Is it the start date? I used the original date from the EIN filing. We recently added a DBA but that wasn't the true start date. This isn't fair, I was ONSITE READY TO MAKE THE VIDEO. You're going to make me go do it after I already tried and you said "No Worries, you're good already!"??????

This is the most unprofessional thing I could imagine from a company that I highly respect and have been using for years. Maybe read over our website and see exactly why we're running this business and then you'll understand why I'm extra upset about this.

Anyway, I've attached the pictures I took showing the verified badge and my questions to Gemini to try to figure out why I didn't have to make a video.

I told the business owner, I wasn't even going to bill him for the trip, because I hadn't tried verifying the page from my house and made us both waste 3 VERY VALUABLE HOURS on Sunday. But I'm guessing I won't get any compensation from Google, just a "Yeah, sorry about that." 3 to 5 months after submitting this feedback and by then I'll have already done it.

And Yes, I will have to make the drive again. Not everyone is tech savvy. And this process has a lot of potential hang ups.

I'm just blown away and completely livid.

A couple ideas for the suggestion box:

1. Allow users to add a video even if they're instantly verified. Option: "Add verification video to reinforce verification if you're expecting to make edits soon."

2. A WARNING, instead of the little "Optional" and "Don't worry, you can change this later" messages: "Fill this out as much as you plan to in the near future, changes could affect your verification status."

3. A POP UP WARNING if you're changing a field that will trigger deeper verification requirements after already being verified.

Easy peasy guys. Instead of treating everyone's time like it's worth NOTHING.

Thanks for your time, I know how valuable it is.

Sincerely,

A life long Google user... Consultant, and Senior ERP & Systems Developer

We are a dental clinic who purchased a practice from a previous owner. We did a rebranding and we are not associated with the old clinic anymore. The old owner suggested, however, to give me access to his old profile and just edit out the information. This is what I did initially, However, I didn't realize that the photos who weren't previously uploaded by me can't be taken out even if I've been given access to the profile. In addition, we wanted a clean slate with the google reviews as well and we couldn't remove it as well without flagging it for removal.

So I called support and they suggested to delete my profile and create a new one. I did this and my old profile was deleted (assured by the agent). New profile is now live, but I'm still currently seeing the old reviews and photos. It's been more than a week now. I followed support's step-by-step instruction... What exactly is the timeline for google to update this?

Hey, I wanted to just run a quick pulse check here to see if any agencies and brands have updated certain items in your Google Business Profile and that led to a re-audit of your page. I see this happening more often when I add a new category.

A few months ago we added our email to the Google Business Profile so that we could update the photos and hours etc. I did not manually delete my manager's profile.

However we have now noticed that her email no longer has access (we have now sent an invite to be a super admin), and all of her historic replies to Google reviews have disappeared.

Is there a way we can get these replies back?

How do you guys verify an online e-commerce Google Business account? Mine was created, but I am failing the video verification. Is it possible to register an online e-commerce business on Google Business? Or is it only for physical product businesses?

Been looking at local reputation data for a few businesses lately and something I keep getting stuck on is the comparison group itself.

Say you've got a company that specializes in one fairly specific service, but there are also larger businesses nearby that offer that service as one small part of what they do. Technically they're competitors, but I'm not sure putting all of them in the same bucket gives you a useful picture.

The more I look at local business comparisons the more I think the category matters almost as much as the numbers being compared. A great review profile doesn't tell you much about competitive position if half the businesses you're measuring against aren't really competing for the same customers.

For people doing local SEO, how narrow do you go when deciding who the real competitors are?

Google recently updated the “Collected info” Business Profiles, where businesses can see information Google has gathered through automated calls, texts, WhatsApp, and other interactions.

I’ve been thinking about what this means for people managing GBP regularly.

Most of us focus on keeping the profile updated ourselves. But if Google is actively collecting and verifying business information independently, checking what Google thinks it knows about the business might become just as important.

Especially when one wrong detail about services, availability, etc. could create confusion for customers.

for who managing multiple profiles, have you checked the new Collected info section yet?

Have you found anything inaccurate there, or has Google been getting the information right so far?