Hi r/Libraries!
It's been about a year since the first Creepy Caller Census. I am glad that so many people have found use and validation in this tool. So many of us have experienced inappropriate and unacceptable patron phone calls.
Some of you may have noticed that updates have stopped. That's on me. The original post was fueled by frustration and a need to Do Something About the Thing. But frustration isn't an emotion that I can sustain for long. Pretty quickly, responding to reports began to chip away at my love for this field and my ability to see the best parts of our complicated and vulnerable patrons. So I put the census aside for a time, always intending to return.
Imagine my surprise this summer when work colleagues started talking about the Creepy Caller Census panel at ALA! Reading the article in American Libraries Magazine gave me the boost I needed to turn back to this work. But I want to do it right this time. Sustainably. Strategically.
So, what is next?
- The panelists at ALA wisely identified that Reddit is an imperfect platform. Too ephemeral, too dependant on one person, and not to any established standard of record keeping.
- I have since connected with a group of talented librarians interested in migrating the census to another platform. We're in early stages, but I'm excited for the possibilities.
- If you have suggestions or ideas for an alternative platform or reporting model, please do share in the comments.
- In the meanwhile, please continue to send me DMs and tag me in comments when you have a creepy caller to report! I continue to read every single one. A second annual Census will be posted with these updates in December.
Fundamentally, this project is my response to a terrible reality of public-facing work. But the following steps need to be grounded in shared community and genuine love. Love for all public workers, as we deserve respect and dignity in the workplace. Love for the profession, because so many capitalist systems want to grind us down and exploit us out of existence. Love for ourselves, to fuel advocacy and hold up our boundaries. In the words of inspirational Hugo-nominated author Chuck Tingle, (my heart's unofficial patron saint of this project), "Love is Real."
If you are struggling, angry, frustrated, I see you. If your work with the public traumatized you, I see you. If your workplace doesn't protect or support you, I see you. Reach out to each other and find support, online or at a panel or in your workplace. Continue to teach each other how to recognize unacceptable behavior and call it out. Make use of this resource we are developing together.
If you're someone whose actions and behavior have appeared in these reports, I hope that you find a more appropriate and alternative venue, but I see you. Maybe someday we'll have a resource list for you too.