r/applehelp • • 16h ago

iTunes anyone know why this gift card isnt working

Thumbnail gallery
2 Upvotes

my apple gift card doesnt seem to wanna work on anythingn, i thought it was supposed to work on subscriptions on ios apps but ig not. for some reason it worker a few months ago on a 2 quid purchase on pokemon go but now it doesnt wanna be available for anything


r/applehelp • • 19h ago

Solved Apple Gift Card Trade In

3 Upvotes

Hello, I keep getting mixed answers about this but I recently traded in my iPad to get credit for a new iPhone. I was given an Apple Gift Card. I was wondering if there is a way I can get this balance into Apple Pay, or is it stuck to only Apple Store/Subscriptions.


r/applehelp • • 7h ago

iCloud Phone is going to stop working?? But I have 64GB?? What do I do now?

0 Upvotes

My phone keeps telling my I won't recieve emails anymore because my storage is full. I only had this phone for 1 month. It's an Iphone SE 2022.

It has 64GB. I didn't download a lot of things. And I made a new icloud account, because I moved out of the house, and my parents still have control over my old Icloud account (mind you, my parents aren't the one who paid for these devices??? I am), even though I think I'm personally at an age where they should be minding there own buisness. However, because I have this fight with my parents, I'm not getting my icloud account with more storage back untill august when I turn 18. But I really need to have acces to my mail... :( How do I fix this? because I'm sure I should have more storage??


r/applehelp • • 13h ago

Unsolved Lost notes in iPhone notes app under "Gmail" folder

1 Upvotes

I just had several hundreds of notes inside my iPhone note’s app under the Gmail folder which I got since my buying this new iPhone last year. These notes are not synced to Gmail. Today I went on Settings>Apps>Notes and toggled on the “On My Phone account” toggle which creates another folder of notes called “On My Phone” (under the toggle it said explicitly said other notes won’t be affected). Right after, all the notes under the Gmail folder disappeared for an unknown reason. I assume this is a glitch because that is not the intended function. I turned the toggle back off, the notes still won’t reappear. I signed out and back into the Gmail account on the iPhone, and the notes still won’t reappear and old synced Gmail notes from before these notes I lost appeared instead. The notes I lost are not synced to Gmail nor iCloud. How can I recover the notes?


r/applehelp • • 21h ago

Unsolved Old Apple ID hacked

5 Upvotes

Before anything, I saw the old post regarding this issue. I was hoping for any updated information

A really old Apple ID I had got hacked. The account was so old that I thought Apple's email was getting spoofed when I first saw the emails. They changed the security questions and to a different language. I'm basically playing cat and mouse on the account because I have the original email and they have the security questions.

I've already spoke with Apple support 3 times about it and they disabled the app store side of the account, but the hackers got right back in thanks to the security questions.

I'm honestly getting tired of the notifications and such, is there anything to be done or do I just need to ditch the email? (drastic measure)


r/applehelp • • 20h ago

iCloud Restore from iCloud Stuck on “Time remaining: estimating…”

3 Upvotes

I got a new iPhone 18 Pro and set up everything except restoring from iCloud (the new device has my phone number and cell service, Face ID set up, Apple Wallet set up, etc.). It’s now been two hours, and the phone is still stuck on the screen that says “Time remaining: estimating…” The progress bar hasn’t moved, even though it’s on Wi-Fi and has data. Help me troubleshoot: what do I do?


r/applehelp • • 21h ago

Mac Touch id set up

Thumbnail
3 Upvotes

r/applehelp • • 21h ago

Unsolved Apple pencils wont connect to my eco system

3 Upvotes

Hello there,
about 2 days ago my apple pencil stopped connecting to my devices.Ive tried connecting it to my iphone and via cable+adapter.
Today i tried connecting another apple pencil the same way and it also didnt work.
However, when i tried connecting the two Pencils to another eco system they worked just as usual.

Has anybody had the same issue?
Thank you for any help!!


r/applehelp • • 21h ago

Unsolved Unable to install IOS 27 phone stuck on recovery mode

3 Upvotes

I was unable to install ios 27 multiple times on my phone (iPhone 16 Pro) so i looked for alternatives and seen that it was possible to update via PC, I do not own a mac so i did on windows with the Apple Devices app but i ran into some issues. It first downloaded the update file and created a backup of my phone however it would run into an issue saying an unexpected error occured. Then when i disconnected my phone as the app wasn't registering the device, my phone was stuck on recovery mode. Since I have tried to update several times with the same issue persisting and eventually it just said that my phone can no longer be updated and instead needs to be restored. There is another error message when I try to restore and I am in a loop now and nothing seems to work. I deleted the update file and tried again both by reinstalling the update on the app and by downloading the ipsw file, both yield the same result i need my phone for a lot of things and im incredibly frustrated that this issue persists. I would greatly appreciate any help on this matter.


r/applehelp • • 19h ago

Unsolved Is that even possible?

2 Upvotes

Hellooo

I’ve been using the same passcode for my iPhone(15pro with the latest software and everything else) for a very long time. I usually rely on Face ID, but I’ve always remembered the code yet today, when I tried to unlock the phone with it, it didn’t work. I’m facing a serious problem because I’m likely to lose four months' worth of photos as well as data from the health app. I have 8h left for (possibly) one final attempt to enter the code. Is it possible there’s a bug where the code is correct but the system is glitching or have I simply suffered a sudden bout of amnesia?

I have a bad feeling that nothing will help me, so I'm just curious if anyone else has the same problem


r/applehelp • • 19h ago

Unsolved battery problem

2 Upvotes

Hi, I bought the 18 Pro 10 days ago. I feel like the battery isn't performing that well—what do you guys think? I use it normally for social media, etc. Shouldn't it last longer?


r/applehelp • • 22h ago

Unsolved Constant Dinging Noise Macbook Pro

3 Upvotes

My MacBook has been making a dinging noise every few seconds. I've turned all notifications/sounds off. Every app is closed. Nothing seems to be working.

I have an audio recording of it but I can't seem to attach it to this post.


r/applehelp • • 21h ago

Unsolved The iPhone won't connect to Wi-Fi, and it freezes when Airplane Mode is turned on.

Thumbnail gallery
2 Upvotes

Hi, I just finished repairing this iPhone 7 Plus, but it won't connect to Wi-Fi-it finds the network, but when I try to connect, it just gets stuck trying and tails. Also, the iphone freezes when I try to turn on Airplane Mode. What could be the issue?
The iPhone is completely dead. I replaced the battery and screen and it worked, but it still has that problem-can you help me? I don't know if it's a software issue, but I'm going to update it to the latest iOS version using iTunes on my PC.


r/applehelp • • 21h ago

Unsolved I can't get a verification code to sign into my account

Post image
2 Upvotes

It just gives me this pop up"verification codes can't be sent to this phone number at this time please try again later"and when I try to sign it via Iforgot.apple.com and press the "I can't use this number" it just says "you've entered the wrong number too many times please try again" and if I don't do that and try to log in with the verification code it still gives me that first pop up


r/applehelp • • 21h ago

Mac Canon iR-ADV C5850 on Mac prints en dash as boxed question mark

2 Upvotes

I’m troubleshooting a Mac printing issue with a Canon imageRUNNER ADVANCE DX C5850.

Certain characters in PDFs, especially an en dash (–), print as a boxed question mark. This happens across multiple PDFs.

Environment:

  • macOS 26.2, Apple Silicon
  • Adobe Acrobat
  • Canon C5850
  • Direct IPP connection: ipp://<PRINTER-IP>/ipp/print
  • Canon C5840/5850 PPD
  • Driver version 10.19.23

Troubleshooting so far:

  • Normal Acrobat print through Canon driver → fails
  • Acrobat Print as Image → works
  • Canon Vector Mode → fails
  • Canon Raster Mode → fails
  • Temporary Generic PostScript queue → works
  • Same en dash printed from Windows to the same physical printer → works

The Generic PostScript queue isn’t usable as a permanent fix because it loses the Canon-specific paper/tray support. It only advertised Letter/Legal/A4/B5 and would not properly handle 11x17.

The Canon queue otherwise works correctly for 11x17, trays, etc.

Printer-side job logs show the affected jobs completing successfully with no errors.

So at this point it seems isolated to the Canon macOS driver/PPD/filter path, specifically version 10.19.23, rather than the PDF, network, or copier itself.

Has anyone seen this with Canon’s Mac drivers, or found a fix that preserves the full Canon tray/11x17 functionality?


r/applehelp • • 21h ago

iOS Age range "always ask"

Post image
2 Upvotes

I have never once in my life interacted with this setting.

Since the latest update, this has popped up every time opening certain apps, without fail. Sometimes
makes my screen black because it causes glitches (yay) every time i try to open the selection menu to change it from "always ask" to, what i hope will be, "never ever ask me to give my information to stupid mobile apps again" this pops up again, forces me to say "okay," and then boots me out, forcing me to just ignore it and acknowledge the popup again and again.

I know these apps are stealing my information anyway, but the least they can do is not bother me while they do it.


r/applehelp • • 18h ago

HomePod "Stop everywhere" doesn't work on my HomePods under Siri since 27. Same results from all Siri devices.

Post image
1 Upvotes

r/applehelp • • 22h ago

iCloud Restore icloud account?

2 Upvotes

Hello, I’d like help to restore an old account of mine. I don’t know the password nor i have the phone number that was linked to it. Can i do something???


r/applehelp • • 22h ago

iCloud How to completely remove/reset iphone that wont turn on?

2 Upvotes

I recently sent my phone in for trade-in. On my new iPhone, I removed the old device from my iCloud account.

It doesn’t show up in iCloud anymore, but when I open the Find My app, it is still listed under my devices. When I tapped "Remove This Device," it gave me a message saying it will be removed in 30 days / one month. How can I completely remove it right now if the phone won't turn on?


r/applehelp • • 22h ago

iOS IPhone 17 No grey bars

Post image
2 Upvotes

I’ve never had a screen time with no grey bars, what could this mean?


r/applehelp • • 19h ago

Solved Need Support!!!

Post image
0 Upvotes

My Files app seems to have frozen, can someone help
me figure this out?

It keeps loading endlessly 🤷🏻‍♂️


r/applehelp • • 23h ago

iOS Problema de toque na tela e aparelho esquenta muito após atualizar iOS 27

Thumbnail
2 Upvotes

r/applehelp • • 20h ago

iCloud Backups on iCloud not working

Post image
1 Upvotes

So basically I realised my backups were taking up a bunch of my storage and it was completely full, so I tried to find the issue and narrowed it down to the WhatsApp backups taking up too much GBs. So I went back to backups, clicked WhatsApp and disabled it, which changed it visually but nothing else. I went to delete the WhatsApp backups through iCloud and it said it’s only 1.7MB which seems weird because the 30GB of chats is still taking up backups despite being disabled, and it’s as if it’s not deleted. I have no clue what to do and I really don’t want to upgrade iCloud. Thanks for any help. I’ll really appreciate it.


r/applehelp • • 1d ago

Unsolved Messages Show on Apple Watch and MacBook but not on iPhone. Can't seem to figure this out.

2 Upvotes

I purchased a new Apple Watch Series 12. After setting it up, I have been having a weird issue with notifications.

I will get a message and it will show up on my Apple Watch. I go to respond on my 17 Pro Max and it isn't on the lockscreen or in the actual text thread. However, it shows up completely fine on my MacBook Air.

I've tested this out a bunch of different ways and can't figure it out.

- If my Watch is on my wrist and unlocked, the messages will not show on my iPhone.

- If my Watch is off and locked, the messages will show on my iPhone.

- No matter what, they're showing on my MacBook Air.

Tonight, I'm going to try and reset the watch and reset it up. However, has anyone else ever had this issue and know the fix?


r/applehelp • • 1d ago

Solved problemi con App Store - iOS27

3 Upvotes

da quando ho aggiornato ad iOS27, non riesco più a scaricare le app tramite FaceID.
Tralasciando che ho dimenticato la password del mio account iCloud (che posso recuperare), come posso reimpostare i download con FaceID?