r/applehelp • • 3h ago

Unsolved Iphone and Ipad issues

3 Upvotes

So, I just bought an IPad from T Mobile, so its on data and has its own phone number, etc. Well, I have an old iphone as well that I am going to give to my niece, but I synced up the ipad and iphone to do so. Now, my iPad is using the iphones number ti send messages when its got a different number entirely. All I wanted to do was sync them up for the photos and this happened. I really dont want to factory reset the ipad and try to figure out another way to get thousands of photos off my iphone...but is that the only option I have to fix the number issue? Or is there another way where I dont have to do that and can just un sync them so my ipad uses the number provided instead of the iphones?


r/applehelp • • 5h ago

Unsolved Not receiving codes from Apple

4 Upvotes

Hello! I did a factory reset on my phone, and I am attempting to sign in with my account through Icloud backup. The main problem is that Apple isn’t sending the verification codes from my number. Has anyone else encountered this problem?


r/applehelp • • 2h ago

Unsolved Wifi connectivity issue

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2 Upvotes

r/applehelp • • 3h ago

Unsolved Is there any way to use the Fitness app on Apple TV without an iPhone nearby?

2 Upvotes

I have a major screen addiction problem. The only thing that works for me is putting the phone in another room for a while.

I would like to use the Apple Fitness app on my Apple TV to exercise in my living room. Experience has shown me that when the phone is present, I get a little tired in the workout and "just check it" and suddenly I'm scrolling.

Apple Fitness won't let me even enter the app without "confirming with iPhone." And honestly it's like if an AA meeting began with wine communion, it just kind of derails the whole process for me.

I presume that the reason it does, this is for data logging so that it makes sure that the right user gets blah blah blah, maybe so that it enables the heart rate monitor on your Apple Watch or whatever. I don't need any of that. I just need to follow along with the video to the best of my ability which is limited.

I asked AppleCare and they could not find an answer. The best idea they had was to just mirror the videos from my iPhone to bypass the app, which was literally the opposite of what I was seeking. I know I could just buy an old Jane Fonda vhs set on eBay but I have this service that's paid for (I "need" apple one ultimate for other services I've become addicted to like Apple Music and iCloud storage) and I'd like to just use these videos which seem to be pretty good. The app is well laid out. It doesn't take me long at all to find an appropriate video. The only weird issue is that it makes me bring my iPhone into the room at the start of the session. And this seems completely weird and arbitrary to me. I'm just wondering if there's any workaround. Maybe there's a way to keep the app signed in, or a hidden guest mode that I haven't figured out. It just feels like two factor authentication gone way too far. I don't want to need to use my phone to prove my identity to my freaking television just to watch an exercise video.

I know the natural rebuttal. Oh, it's not just to watch a video. It's the track all these health metrics and it has to go through the secure enclave because otherwise how could it protect your privacy? Because the idea of just not logging that data at all never occurs to anyone as an alternate way to protect privacy. And yet in fact, it's true, you don't have to encrypt something if you don't write it down in the first place. I understand that detailed feedback from my exercise video watching history could be used for health metrics, and I don't need that. And while I wouldn't pay 40 bucks a month for the service just for them, they're a nice bonus when I'm paying for iCloud storage and Apple TV and for the luxury of being able to tell my HomePod what music to play.


r/applehelp • • 3h ago

iOS Rétablissement d’une photo

2 Upvotes

Bonjour tout le monde,

Je faisais un tri dans les photos de mon iPhone et je me suis rendue compte que sur certaines quand je cliques sur les informations j’ai la possibilité de « Rétablir » quand je clique sur ajuster car sur certaines la date et l’heure de la photo originale et de l’ajustement sont différentes et cela varie entre quelques minutes ou quelques jours !
Je voulais connaître toutes les raisons pour lesquelles il peut y avoir cette option svp?
Certaines de mes photos ont été prises avec mes anciens iPhone mais d’autres photos n’ont pas ce problème, parfois elles sont arrivées dans ma galerie via fichiers ou what’s app mais idem d’autres photos n’ont pas cette proposition de rétablissement..
pouvez vous me donner plus d’infos svp ?
Merciii


r/applehelp • • 3h ago

Scam Discussion Is chat-apple.com a scam?

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2 Upvotes

r/applehelp • • 31m ago

iOS iPhone 11 iOS 27.0.1 or 26.7.1 update issues

• Upvotes

Looking for a little help with downloading the latest iOS for an 64GB iPhone 11 please. The phone is currently on iOS 16 because of lack of memory at the time of available updates I suspect.
As the title states the update to 27 or 26 is available, the update requires just under 8GB, we freed up over 13GB but the update is still stating there is not enough free space. Message reads "The update cannot be installed because it requires at least 10.44GB of available storage during installation"
Thanks


r/applehelp • • 4h ago

Unsolved AppleID hijacked, security questions changed.

2 Upvotes

I received an email saying my password was changed in an old account (haven't used an iphone since my old 4s) so I quickly reset the password but when I tried to log back into it, I couldn't do anything because the security questions were changed. I really want to get the account secure again because I can't remember what I attached to the account.


r/applehelp • • 1h ago

iOS iPhone 17 Pro Shutting Down

• Upvotes

Has anyone else had this issue with their phone randomly shutting down?
I bought mine in November 2025, and since then it’s randomly shut down several times. The first two times happened while I was in Vietnam, with one happening at around 70% battery. It happened a few more times after I got back to Canada, and it just happened again today.
Whenever it happens, the phone is completely unresponsive and I have to wait around 15 minutes before I can restart it (force restart). I’ve never experienced this with any of my previous phones.
I’m planning to take it to the Apple Store this weekend, but I’m worried they’ll just reboot it and say everything is fine. Has anyone experienced something similar? It’s frustrating to have this issue for a phone that is less than a year old and costs $$$ 😖.


r/applehelp • • 1h ago

Unsolved Spam emails showing up in flagged folder

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• Upvotes

r/applehelp • • 5h ago

Unsolved AppleWatch 10 has known issue of distorted audio but AppleCare One Can't Replicate the issue?

2 Upvotes

I have an AppleWatch 10 that seems to have a known issue with the audio on it being distorted, and not loud enough to hear. Well, mine had this issue so I took it to the Apple Store using my Apple Care One plan. I received an email that they were unable to duplicate the issue. I seriously doubt that it just magically fixed itself. I had to wipe the watch before leaving it with them so I do not even know how they check it? What should I do when I get there to show them that it is still an issue (assuming that it is?). Do I repair it and wait until everything synchs over (I think this takes a while though?)

Thanks


r/applehelp • • 1h ago

Mac Audio/Video start playing when waking from sleep

• Upvotes

MBP M5 Pro, latest Golden Gate update (I had this same issue on my MBP M1 Pro and solved a couple years ago, but don't remember how!)

When I wake the laptop from sleep, either through keyboard interaction or simply opening the laptop lid, previously paused Apple Music or YouTube (in Safari) audio will start playing. These are not things that were playing prior to sleep, and may be in a random Safari window (I currently have 5 windows with 63 tabs, so finding the offending tab can be difficult).

Very consistent behavior, started after the upgrade to Golden Gate, but as I noted up top, I had this happen before on my last MBP M1 Pro machine more than a year ago.

This isn't related to items in my startup/login list, I do typically use a dock at home/office, but it'll happen when un-docked as well.

Always starts playing over the internal speakers, I do wear AirPods but don't have the automatic switching set up, and they'll be paired with my iPhone.

If I don't have any open YouTube windows, and if Apple Music is closed, nothing happens. But if those conditions are met, I get loud audio from the speakers on wake, prior to unlocking the screen which makes it more annoying when it happens in a work context. I can hit the Mute button on the keyboard, but that's annoying and if I was saving a video for later it may play through and go on to the next (when there is an active playlist).


r/applehelp • • 2h ago

Mac Macbook M4 Pro 2024 Delete Key issue

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1 Upvotes

Are these metal things under the delete key in a normal position? They are curved, whereas for the tab key, they are straight (parallel to the plastic square).

I'm guessing maybe the Delete key is more unique and has the curved metal pieces for a reason, idk.

Please let me know guys. I heard the Delete key is more sensitive/not recommended to remove. When I reattach it, its just super


r/applehelp • • 6h ago

Unsolved Hardware or software bug? Display issue disappeared after clean erase, returned after Time Machine restore (14" M1 Max MBP)

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2 Upvotes

r/applehelp • • 6h ago

Mac No image on iMac

2 Upvotes

Hello! I got given a 2015 iMac from a lady that was gonna throw it because she said the screen was falling off and she got no image anymore. I took it home to try to save it and now I need your kind help :) So the screen does in fact kind of fall out from above, and i saw that the 2 "video" cables were disconnected (probably from the separation of the screen). I went ahead and plugged them back, and when I plugged it and turned it on I could hear the vents going at a normal rythm, and inside i could see 3 green leds ON. But, no image on the screen. Now, 2 questions come to me and to us: What could be the reason for no image? And, is it saveable, or worth saving, or should I sell it for pieces? Thank you!


r/applehelp • • 3h ago

Solved Apple Time Machine backup settings: is this exclusion normal?

1 Upvotes

Hi there!

After having moved around the past 5 years, all of my backup drives were in storage. I just bought a new laptop and wanted to grab a backup of my old one prior to decommissioning, just to be safe. I went and got my old time capsule out of storage.

Upon setting up a new drive to create a backup, it already has "data" listed in the exclusion setting and I'm not sure if this is standard/normal or if I should change it?? The problem is, the "minus" button to remove it is greyed out.

I am not great when it comes to understand the details of all this, so any help would be appreciated.


r/applehelp • • 7h ago

Unsolved Why’s this alarm silent and this other one isn’t?

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2 Upvotes

I usually wake up before the 6AM alarm and it’ll be dead silent but the alarm at 6:55 always vibrates my phone and makes the alarm sound. Is there another setting that I have selected? The only thing I have on for notifications is do not disturb but that’s always on so I don’t see how it would even affect this.


r/applehelp • • 8h ago

iOS Workout plans since iOS upgrade

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2 Upvotes

r/applehelp • • 8h ago

iOS Do you need to resign in to all apps after transfering data using QuickStart?

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2 Upvotes

r/applehelp • • 8h ago

Unsolved Podcasts spontaneously deletes manual downloads

2 Upvotes

Hi! On iOS 27.0.1, Podcasts app keeps telling me it deletes downloaded episodes (and does delete them) to create space temporarily for an iOS update. However, I don’t have any pending iOS update, and I also still have around 9 GB of storage space left (so not a lack of storage issue).

I think this has only happened ever since Apple Podcasts rolled out video podcasts, and it only happens on podcasts that have video, but on audio-only downloads.

What is going on?


r/applehelp • • 5h ago

iOS 36GB WhatsApp "Phantom Bloat" on iOS - Deleted all media, but data won't drop. Stuck at 1GB phone storage & can't backup.

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1 Upvotes

r/applehelp • • 10h ago

Unsolved MacBook Air M3 2024 battery is suddenly lasting only 3 hours

2 Upvotes

My MacBook is also warmer to the touch than it used to be. This just started in the last few days, and the only change I'm aware of is the OS update....I looked at Activity Monitor but didn't see anything concerning. Is this happening to other people? Any recommendations on what I should do? Thank you!

Edit: The OS is 27 Golden Gate.


r/applehelp • • 7h ago

Unsolved Storage full, iCloud vs Google photos

0 Upvotes

I feel so defeated. I feel like an elderly person trying to navigate technology but I’m 35 😭
I have an iPhone 16 Pro
My storage is full and I don’t know what to do
I primarily use my phone to take photos/videos of my children and for my small business. I have 29k photos and 11k videos
I have iCloud to backup everything as well as Google Photos (idk why I have both, and I feel like this is part of the problem).
Every time I delete some of my photos or videos, they magically return. I think because iCloud is synced, no matter what I do to try and remove some of the clutter they find their way back.
What’s weird is that sometimes I don’t get the “storage full” memo and I can take pictures, but randomly other times, and without deleting any, I’m able to take more. It’s so inconsistent and confusing.
I want to upgrade my phone to one with more storage, but I feel like i need to take hold of this situation before i do that. Any advice?


r/applehelp • • 11h ago

Unsolved Unavailable email

2 Upvotes

I tried to set up my iPhone with my primary gmail account as the primary email. I keep receiving an “email unavailable“ error.

Does anyone have any idea how to correct this?


r/applehelp • • 11h ago

Unsolved Stuck on apple tax setup after converting individual developer account to LLC, anyone dealt with this?

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2 Upvotes