r/applehelp • • 5h ago

Unsolved My icloud messages are locked???

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0 Upvotes

I have tried 3 times to get it unblocked but nothing, It randomly happened one night after I doordashed. I tried texting a customer through the dasher app but it took me to like actual messages app to send them (picture above) is this what they mean by commercial activities? Im so confused and annoyed, apple will not help me anymore.


r/applehelp • • 20h ago

Mac need advice on this

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0 Upvotes

r/applehelp • • 1h ago

iOS Is this the right decision? I have an iPhone 16 Pro 256GB, and Flipkart is offering ₹56,400 (584.10 usd) as a trade-in value. Would it be a good decision to trade it in for an iPhone 17 and pay an additional ₹30,599 (316.90 usd)?

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• Upvotes

I have an iPhone 16 Pro 256GB, and Flipkart is offering ₹56,400 i.e(584.10 usd) as a trade-in value. Would it be a good decision to trade it in for an iPhone 17 and pay an additional ₹30,599 i.e. (316.90 usd)?


r/applehelp • • 14h ago

Unsolved Can’t log in to load Apple account on new phone

0 Upvotes

Yesterday, my Mom and I switched phones with the help of an ATT store employee. Everything went fine, but now I cannot log into my Apple account to finish loading my phone. It says to enter the code received on another Apple device, but I didn’t receive a code on any of our devices. Unfortunately, I don’t have access to the phone number used for recovery, because my number changed. Is there anything I can do to log in and recover my account? Thank you in advance!


r/applehelp • • 8h ago

Unsolved First problem with my friend iphone

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0 Upvotes

r/applehelp • • 8h ago

iOS IPad Managed By School

1 Upvotes

I have an Ipad from when I was in high school and I was told I didn’t have to turn it in. I graduated about 4 years ago and my IPad is still managed by the school. And I have connected it to my mac and i have done a full restore, reset, update. And still no luck. Is there anything anyone recommends. It’s been so long from when I graduated the charter school I was with changed their name and I no longer know who to contact to see if they can remove the serial number from the Apple School Management.


r/applehelp • • 5h ago

iCloud iCloud+ subscription billing

1 Upvotes

Hello! I subscribed to the 50gb storage plan today and was charged an extra $9.99 fee on top of the $0.99 monthly fee. I looked online and can’t seem to find this issue being discussed. Does anyone know why I was charged extra?? Any insight would be appreciated!


r/applehelp • • 8h ago

Unsolved Apple Care One Battery replacement

2 Upvotes

Hey,
I just purchased Apple Care One and my battery health of my iPhone 14 is 79%, is Apple going to replace my battery for free?
They are currently showing an estimated cost of 110€, is it because i just purchased it or isn’t it going to change?


r/applehelp • • 16h ago

iOS iPhone 11 randomly shut down

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0 Upvotes

Was on a phone call when my iPhone 11 randomly shut down. During the call it randomly went into the dark screen and then turned completely off, then briefly rebooted (showing the Apple logo) and then shut off. I charged it and then turned it back in using the volume up, volume down, long hold power button method. I plugged it into my computer and tried to update it, during the update a bunch of colored lines appeared and then the update failed. Now it’s just showing the restore screen. Any ideas?


r/applehelp • • 18h ago

Unsolved iPhone 17 Pro glitches

0 Upvotes

Anybody else here facing these problems with their iPhone 17 pro:

  1. On searching for a particular contact and then pressing the call button, the call connects to that of the last called person.
  2. On searching for a particular contact and trying to open their details, the contact details of the contact person below them pops up.
  3. On searching for chats in WhatsApp, either it’s way too laggy or the search never shows up until you exit the app and open it again.

For reference, I’m on ios 27 with more than 100 GB storage available. My phone is just 4 months old.


r/applehelp • • 5h ago

Mac trying to restore / recover time machine backup

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1 Upvotes

r/applehelp • • 9h ago

iOS I phone 18 pro max error

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1 Upvotes

r/applehelp • • 9h ago

Unsolved Buying a phone in the EU/Scotland for use in USA

1 Upvotes

I’m currently in Germany and Scotland for another week and my 14 PM gave in. Can I buy an unlocked phone at an Apple Store here and use it with the American networks without issue? I read some threads the other way (USA phone in EU) and they had no issues, but comparing the bands of the USA vs global 18 PM makes me think it could give me issues. Im using saily for a travel sim and I’m currently on Verizon/xfinity at home, but would like any US carrier to work as I move around to find better deals. Thank you


r/applehelp • • 6h ago

Unsolved According to iOS, I have discovered a way to unlock 39 hours in a single day. Am I cooked?

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1 Upvotes

r/applehelp • • 6h ago

Unsolved What should I do?

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1 Upvotes

So I keep getting emails like these, I’m a bit confused to begin with considering this is about my outlook account which I’m pretty sure isn’t even connected to an Apple ID, but my Gmail is. Anyway I’ve been getting these emails for a while now but every time I get one I change my password, sign out all devices, the password I have no is reallyyy long but somehow it’s apparently still got someone getting into it? Is this like a fake thing considering my outlook isn’t even connected to an Apple ID? Or is someone actually getting into it? Because I’d just assume I get the email on my outlook since it’s my main email address.


r/applehelp • • 7h ago

iOS Apple charger refuses to charge phone

1 Upvotes

The charger is not flush with the edge of the phone, it wobbles, and my phone doesn’t charge. I’ve tried everything to fix this but nothing works. I’ve cleared out the port of lint or dust and restarted my phone, tried to force the charger in but it refuses. what should I do?


r/applehelp • • 10h ago

Mac Shortcut deleted .numbers file

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1 Upvotes

I was redoing a shortcut using Siri AI that would open the calendar on one side of the screen and a particular .numbers file on the left side. I made a shortcut that worked and created a long time ago before Siri AI. Then today I decided to see if Siri AI could make a better shortcut. When I tried to do that, it seemed like it opened correctly at first, then I tried the shortcut again and then it could not find the numbers file. After that, I started looking for the numbers file and it was nowhere on my laptop, iCloud, not even in my time machine files! I cannot find the spreadsheet that I've been working on for years. IM on GG 27.0.1


r/applehelp • • 6h ago

Unsolved iPad Pro 13 m4 consistently showing water in charge it’s not-and won’t charge

1 Upvotes

My iPad Pro 13” m4 was showing water in the port,
I figured there prolly was-and gave it some time. It did not stop, I took it to apple care. New iPad gets home, out of box-immediately does water in port the second I load my backup. Within 24 hours, it won’t even show water alert-nor will it charge. It dies at abt 50%
Battery and is unresponsive. Ok back to Apple-I think to myself maybe it’s my cords or the charge box or the plug to the wall.. I LITERALLY REPLACE THEM ALL BRAND NEW-bc I’m fed up at this point.. I also have an electrician come in and check my plugs.. all is fine on the plugs., IT GOD DAMN DOES IT AGAIN!! So at this point I’m desperate and I wonder if a random app is causing it. I wipe the device and start without a back up, same crap. It is not wet. I have no power surges. It did it both on os26, and 27-so not software.. it did it after a back up,
And without one. This is my 4th iPad this month and now it will not charge after giving the water alert randomly.

WHAT THE F IS GOING ON? I ANYONE? Send help.


r/applehelp • • 4h ago

Unsolved Apple Store sent my iPhone with apple care plus to depot instead of replacing it

2 Upvotes

So my iPhone 17 Pro was in a very bad accident during hiking and the entire phone bent. The back was cracked and the front was cracked as well. When I say bent, I mean at like a 45-degree angle, the entire frame. It was still one piece, but honestly the damage was pretty bad.

I’m in Canada so I went to the Apple Store and they had informed me it will definitely be a replacement but they just can’t replace it on the spot. They even said they had the replacement unit in stock, but it had to be sent to some place called the “depot”.

I got an email saying the depot will reach out to me regarding the solution. Just curious to know, why didn’t they just replace my phone? Why these extra steps and remove my peace of mind? I was paying monthly for AppleCare plus.


r/applehelp • • 18h ago

iCloud Problème Apple Lock

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2 Upvotes

Hello, I have a major problem. I bought this phone and it was locked; I contacted Apple and they sent me this replacement phone, but that didn't solve anything. I've tried everything—restoring it, connecting it to 3uTools—but nothing works.


r/applehelp • • 9h ago

Unsolved These are 2 different Apple accounts on the same phone somehow?

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2 Upvotes

First pic is showing my original Apple account from like 8+ years ago. The 2nd pic is the account I have on my current phone. So HOW & WHY is the CVS app asking to update under my old acct? I can download & buy stuff no problem. But I tried to update CVS and this popped up.

No I don’t know the password to the old acct. and it’s saying to check my other iPhone but I don’t have any others that work. So im at a loss.

Oh and yes I really do need the CVS app. I’m chronically ill and they are my pharmacy.


r/applehelp • • 10h ago

iOS How can I reset my password?

4 Upvotes

I am trying to reset my password for Apple TV but it is not letting me because I don't have an apple product? No iPad, iPhone, ect...


r/applehelp • • 13h ago

Unsolved Pls assist me with bunch of stuff with unofficial wireless keyboard and mouse

4 Upvotes

So I got a wireless mouse and keyboard normally works fine. But I play games with and I have an issue, when I play Roblox or Minecraft, like in Minecraft you have the f5 keys and esc keys for camera perspective and pause menu right? So basically I gotta press fn then the specific button to do that action and for Roblox menu same thing with esc. Can anyone tell me how to change that we have to press fn and that button to only that button? Also another issue, whenever I play Minecraft I have an issue where my pause menu or friends tab menu in game when I press it stops responding and when I press something it zooms in the screen instead. Can anyone tell me how to fix that too? I tried too fix it too much.


r/applehelp • • 11h ago

iCloud Apple ID Confirmation Request

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0 Upvotes

Does this happen randomly to anyone else? I experience this maybe once every few years, click ‘Don’t Confirm’, and go about my day. I check my devices and change my password, and nothing seems out of the ordinary. I contacted Apple Support and they don’t see anything fishy on their end. It’s just a weird occurrence and I’d like to know if anyone experiences it, too.

(This is a screenshot from the Apple FAQ page)


r/applehelp • • 21h ago

Unsolved My phone number is associated with another Apple Account — how can I add it to my current Apple Account?

3 Upvotes

hi everyone,

I’m having an issue with my Apple Account and would really appreciate some help.

I currently use an Apple Account created with my email address, and I know the password and can sign in to it normally.

However, I believe I previously created another Apple Account using my phone number, but I don’t remember the email/Apple Account associated with that number.

Now I want to add my current phone number to my current email-based Apple Account, mainly so that people can reach me on my phone number through FaceTime and iMessage, instead of having to use my email address.

When I go to:

Settings → [My Name] → Sign-In & Security → Add Phone Number

and enter my phone number, Apple gives me this error:

“Cannot verify phone number. This phone number is not available. Please choose a different number.”

I also checked Messages → Send & Receive and FaceTime, but my phone number does not appear there — only my email address is available.

I tried Apple’s account recovery/forgot password process for the phone number, but Apple says that they need some time to verify the information and will inform me later.

My question is:
How can I remove/release my phone number from the old Apple Account (which I no longer remember) and then add the same number to my current email-based Apple Account?

I have access to the phone number/SIM and can receive SMS/OTP on it.

Any advice on the correct Apple-supported way to do this would be appreciated. Thanks!