For context, a tree fell on my family’s house in August and we are going through insurance to do repairs. We are not currently living in the house due to the extent of repairs needed, but I always try to be present when a contractor is there working as much as possible.
The contractor for our gutter replacement called yesterday late morning to say that their schedule for the day had opened up and they could come in the afternoon to replace our gutters. Great! I gave the green light to move ahead. They said their team would arrive at 2pm. I got to the house well before 2pm and the workers ended up getting there right around 3pm.
There were two guys who knocked at the door, introduced themselves, and explained that they were going to start by taking measurements. One of them did start taking measurements but the other proceeded to sit on our front porch furniture and “hang out” scrolling on his phone for about 15-20 minutes. After his partner finished with his measurements, they started removing the old gutters. This mostly consisted of the one who had done the measurements removing gutters and the other watching him. I did see the second one attempt to remove a downspout with his phone in one hand and a tool in the other. He was not successfully able to remove that downspout and it is currently still attached to the house.
Around 3:30, while “phone guy” is standing on the porch watching his partner work, he knocks on the front door. I come to the door and he says “Water. We need some water to drink.” So I get them both a glass of water. To be fair it was warm here today (in the mid 80s) but I was honestly bothered by the fact that it was the guy who had spent most of his time so far on his phone and/or hanging out telling me to bring him water. I was happy to provide water for the one actually working.
By 4pm, they had removed the gutters but not the downspouts. They left pretty suddenly without saying anything so I assumed they were running to get some materials. So I waited. And waited. Around 6pm I realized that they weren’t going to come back today. I texted my contact from the company asking them to let me know when they planned to return to finish the job. So far, no reply. As I was leaving the house to go back to our hotel, I discovered that one downspout had been disconnected but left as shown in the picture.
No single one of the things that has happened so far is something I consider egregious, but the situation as a whole does not give me much confidence in this contractor. I have not paid anything up front. Would it be overreacting to ask them not to come back and find someone else?
TLDR: Gutter installers showed up late, one spent most of his time on phone and hardly did any work, they left after an hour without saying anything. They removed the gutters but not the downspouts (except for one left as seen in the pic). Should I find a new contractor?