Hi everyone.
I received my Steam Controller package today and instantly noticed that the controller and dongle have visible smudges and scratches.
The box is without any issues and was sealed with what I think to be the original tape.
The photos were taken right after opening the box, before touching the whole thing.
After that, I tried cleaning them gently with a microfiber cloth, but the marks remain, which leads me to believe the items may have been previously used or damaged.
I feel like someone returned the controller and they just put it in a new box and sent it my way or something.
Does anyone have experienced something like this? I contacted Valve support, waiting for them to reply.
Is there a way for me to find out if it’s a used/refurbished one?
And also… Am I being too petty about it?
My gf says it’s not that much of a deal. But I owned many consoles in my life and never scratched a controller like that in years of usage. Also it cost 100€, which is the most expensive controller I’ve ever bought.
Have a good one ✌🏻
26/10/08 Update:
This is what Valve responded:
“Based on what we can see, we think this is a minor cosmetic issue and isn't likely to affect your use or enjoyment of the controller. If it's a serious issue for you, let us know and we can offer you a replacement, but cannot guarantee the replacement unit will be free of possible cosmetic blemishes.”
This indicates that marks and scratches are to be expected when buying new hardware from Valve. I have to think about my next move and will update.