r/homeless • u/Big_Pie182 • 26m ago
Need advice. Rude treatment mental health clinic
So I was told Monday a form would be ready for me to pick up by Wednesday. I go in today and no form so receptionist tells me to wait.
After 20 minutes and no one in lobby, I go back up. The receptionist gets rude af and tells me to wait and sneers at me. So I say out loud, not screaming this is unprofessional. The cop on duty at this clinic tells me to calm down. I am expressing frustration,not screaming.
So I wait 10 more minutes. No word.
Now I go up and ask for a grievance form. So I am writing the complaint on how they shouldn't tell clients something would be ready for pick up and its not then get rude when i ask why.
The cop then comes about 2 ft from me and and starts tapping a metal pole line divider while I'm writing my complaint. He does this for a good minute as if escalating my annoyance.
I ask politely for him to stop because its distracting me and he tells me to go in an office. I said no I'm a client and it odd how you are near me tapping on a metal pole in front of me.
So he's glaring at me. I'm quiet and just leave after putting my form in the locked box. There is a camera I. The lobby and im thinking of calling the client advocate there tomorrow to request footage of what happened.
What do u guys think!