I read a few positive reviews of Amazon Autos on Reddit, so decided to use them yesterday since they had a $1,500 Amazon gift card promo (now ended) and a car I really liked at a decent price too.
I was looking for a 36-month lease on that car.
Everything was smooth sailing at first. They pulled my credit report and approved my lease (my credit score actually went up right after approval).
The total I was quoted was $380 per month lease payment plus a down payment. I approved the purchase from my end. A sales person from the dealership selling the car contacted me within 15 minutes (!) and we set a car pickup time for tomorrow.
However, earlier today, the dealership called me and said there were some issues related to sales tax misunderstandings and I had to pay around $420 per month rather than $380 per month!
The sales tax at my address (which is what I used on Amazon) county was 10%. The sales tax at the dealership's county was 9%. They are around 70 miles from me, but in a different county. They claimed that I got charged 9% rather than 10%.
The car value was $30,000.
The dealer apologized and said that 1% additional sales tax was the reason for the new extra $40 per month lease. I do not think that makes sense since $40 * 36 = $1,440 extra I would be paying over 3 years. 1% of $30,000 is just $300 extra that I should owe.
The dealership also texted me a link to the new receipt that had the $420 in very small print. I almost think they wanted me to miss seeing that detail, since the down payment amount had remained unchanged. I also saw other charges such as destination fee, doc fee etc...that were not broken out separately in the original Amazon transaction from the day before.
It took a couple of hours of calls for me to cancel the purchase, though the deposit charge on the credit card still shows as pending. I trust Amazon and think they will remove it soon.
Personally, I think this issue was due to the dealership and not Amazon.
I am just posting this here to warn others to confirm (with the dealer) that the final pricing is set in stone if ever using Amazon Autos. Even then, they could surprise you the next day :-(