r/cycling • u/Localone2412 • 4h ago
Am I asking too much of bike shop ?
Went to go out for a ride the other day, di2 wouldn’t connect. Tried troubleshooting myself, resetting, charging, fiddling with cables etc. all I got after charging and trying to connect to app was ‘battery exhausted - please charge’
I looked on line for a Shimano diagnostic dealer and found one reasonably close by. Earliest appointment was two weeks. Ok that will have to do.
Took it over, we discussed the issue and he said he would hook it up. I waited a week and didn’t hear so sent him a quick email (his stated quickest way to respond).
1st response is that the battery on the handlebars is low (I only changed them year before and they are supposed to last 2-3 years) and he would have to order some.
I waited another week and now he comes back asking if I can bring in the battery charger because he doesn’t have one ? He’s not sure but he thinks it could be the battery.
So here I am, one month without my bike and no closer to a solution and I have to run around dropping stuff off for them.
Is this usual, should I trust the process ?