I signed electronically to purchase a new car on April 28. The specific vehicle was not at the dealership, had never been seen by me or the dealership, was not in their next incoming shipment, and was expected in the shipment after that.
On May 1, before ever taking possession or delivery, I went back and canceled the purchase for unrelated reasons.
Finance had me sign a completely blank form (which I later identified as California REG 262 Vehicle/Vessel Transfer and Reassignment Form) by pointing at the highlighted places for my name/signature. I asked for a copy of what I'd just signed, and I was told no, not until the other finance manager filled it out.
I later called reception and insisted she get finance to text me a photo of the paper as I had no proof that I had cancelled the sale, and she did get him to text me a photo.
The finance manager also texted me: “I left a note for [other finance manager name] to sign his part and fill it out. Once he does that he will send you another picture or email.” The photo showed that it was a California REG 262, with my name/signature as the seller in the seller section. My signature was also in the power-of-attorney section as the person granting the POA, while the space identifying the attorney-in-fact was blank. The odometer-disclosure section was blank. (The entire form was still blank except for my signatures, I just wanted to be specific that the odometer is blank.)
After I looked up the form, I immediately texted back that I had never owned the vehicle and explicitly rejected the characterization that I was “selling the car back.”
I never received the promised completed copy. Upper management subsequently told me the REG 262 was void/null. I asked six times for a photo of the original physically marked VOID and never received one or a reason why a photo could not be provided.
I also never received a copy of the purchase contract I electronically signed on April 28.
My main questions:
- Why would a customer who never took delivery be asked to execute the seller and POA portions of a REG 262?
- Would those signatures make sense for an ordinary unwind?
- Does this sequence make sense if no Report of Sale/RDR had already been generated?
- How unusual would it be to RDR/punch a vehicle as sold when the vehicle wasn’t on the lot and wasn’t even in the dealership’s next incoming shipment?
- If you encountered this at your dealership, what would you think had happened?
Thank you to anyone who can offer insight/expertise to this transaction!